BigCommerce Ratings & Review Summary
Description: BigCommerce caters to both consumers and big business in its online store builder. Although very comprehensive, some might find the abundance of features a challenge to master.
Operating System: Web-based
Application Category: eCommerce Solution, Online Store Builder
- Ease of Use
- Templates & Designs
- Functions & Flexibility
- Value for Money
- Customer Support
BigCommerce is the all-in-one online platform that let you build and scale your online store. It comes with complete eCommerce features for growth, supports multi-channel selling (Facebook, eBay, Amazon, etc.) and apps to streamline your operations. The best part – there are no extra charges when using a third-party payment solution. You can get started by choosing a fully optimized template.
- Sync your products to different marketplaces
- Abandoned cart saver feature
- Personalized your own promo
- Zero transaction fees
- Automated the difficult tasks
- Grow your store worldwide
- Plan designed based on sales threshold
- Expensive premium themes
- No lite version
Overview: What is BigCommerce?
BigCommerce is an all-in-one eCommerce platform with lots of useful features that allow you to create and maintain an online store the easy way. It offers users a complete set of tools for building online stores such payment gateway integration, advanced marketing tools, reliable hosting and security for backing your stores.
Is reliable BigCommerce?
A report says that BigCommerce has processed 8B+ in total merchant sales.
So, in this BigCommerce review, we will find out how BigCommerce can help to grow our business.
BigCommerce Features – Save Time And Boost Your Sales
1- You can sell everywhere – eBay, Amazon, Facebook, etc..
With BigCommerce, you can integrate your store with different sales channels to boost your sales.
BigCommerce features a useful channel manager named “Omni-Channel“. It lets you connect and sell your products on different marketplaces.
It will import your products into the channels you connect. So you don't need to add product details manually on each channel.
It offers you to sell on:
- Marketplaces like Amazon, eBay and Google Shopping
- Social Media like Facebook, Pinterest and Instagram
- Physical Stores like Square, ShopKeep and Springboard Retail
When you get a sale on any connected channel, you can process the order from the BigCommerce Dashboard. It saves you lots of valuable time.
2- Abandoned Cart Saver feature
BigCommerce Abandoned Carts is a feature worth mentioning. The feature will send up to 3 automated emails to visitors who didn't complete the checkout process. Clearly, this has the potential to increase your revenue from unpaid products in visitors' cart.
Here's where you can set up a series of email and configure when to send them. This is just one-time configuration.
Some of the reasons why the tool help:
Many of our customers will leave our site keeping unpurchased items in the cart. In fact, more than 70% of the eCommerce shopping carts are abandoned before check out.
Thus, we may recover them by sending some timely emails. From BigCommerce statistics, the BigCommerce Abandoned Cart Saver helps merchant recover 15% of lost sales on average.
3- Set your own promotion rules
You can personalized coupon codes and discounts for your stores. Plus, you can display banners ads to promote those offers. The native system lets you create and place banner ads more easily.
BigCommerce offers Cart-Level Discount. That means discount will apply to the shopping cart in real time to avoid unnecessary complexity.
Deep targeting options also available in the discount system to show exclusive offers before checkout. Like, buy one more item to get free shipping.
4- BigCommerce payment gateways and transaction fees
The lack of different payment methods can lose you sales. Customers will look for a comfortable payment method when they are paying.
BigCommerce doesn't lock merchants with just a few payment methods. There are more than 40 pre-integrated payment methods you can find that serves over 100 countries.
The platform has native integration with PayPal, Square, Adyen, Stripe, Authorize.net and Klarna and credit card payments (powered by Braintree).
As mobile wallet options, they are payment methods such as Amazon Pay and Apple Pay.
Depending on the payment gateway you choose, there is a certain percentage of a transaction fee merchants need to pay. Although BigCommerce doesn't charge you any transaction fees, these fees are charged by payment processing provider.
Do take note, with BigCommerce, there are no transaction fees applied to any of their plans. This is something good and stands out from others.
5- Automated the most difficult tasks
BigCommerce offers many automation tools in their system. You can automate shipping rate and tax calculation using the tools below:
ShipperHQ calculates shipping rate based on the rules you set. You can define carriers, shipping methods and rates based on product specification.
Avalara integrates with BigCommerce to calculate tax depending on different criteria. They call it “AvaTax”. It will help you charge the correct tax at checkout.
6- Grow your store worldwide
Now, you can even sell your products to customers living anywhere in the world.
BigCommerce can let you charge the Tax and Shipping fees automatically to the shopping cart.
You can display prices in foreign currencies and process the payment using one of their many payment methods.
BigCommerce Pricing and Plan
|Sales threshold||Up to $50,000||Up to $150,000||Up to $1,000,000||Unlimited|
|Abandoned cart saver||–||Yes||Yes||Yes|
|Google customer reviews||–||–||Yes||Yes|
You can get an additional 10% discount on the above price if you choose to subscribe to their 1-year plan. Otherwise, you can choose to start using BigCommerce with their 15-day free trial. It doesn't require any credit card detail from you.
Note that BigCommerce plan and pricing is very depending on your store revenue. BigCommerce set a limit on your annual sales based on a different plan. As your sales increase, you are required to upgrade to a higher plan.
Here's the list of all BigCommerce plans offer:
- Unlimited products, storage, and bandwidth
- Unlimited staff accounts
- eBay and Amazon connected
- Point of sale
- Social channel integration (Facebook, Pinterest, and Google Shopping)
- Single-page checkout
- Built-in blog
- Mobile wallet (Amazon Pay and Apple Pay)
- Coupons, discounts, and gift certificates
- Responsive websites
- Free sitewide HTTPS and dedicated SSL
- Shipper HQ shipping rules engine
- Special credit card rate from PayPal
If you prefer to compare BigCommerce's plan and pricing side by side, follow this link.
BigCommerce Themes and Apps
BigCommerce has a collection of 111 premium themes and 7 free themes. Premium themes have a price starting at $145 and range up to $235.
All their themes are mobile responsive (both free and paid). They are professional and feature a unique set of options. They offer free lifetime updates for all themes.
Their theme repository is well-organized. There are 10+ categories that arrange them by industry. So you don't have to go through the huddle to find a suitable one.
All BigCommerce themes are mobile-friendly. You can preview how those themes render on different devices from the theme editor.
Customers can check out from their mobile the same way they would do on a computer.
BigCommerce has integrations with around 472 apps. It includes both free and paid items.
A good number of apps are free there. So you can get some of your works done without paying.
How Fast and Secure A BigCommerce Store Is?
A reliable environment is mandatory for your online store. It's business owner responsibility to offer your customers a secure shopping environment.
BigCommerce hosts its websites on Level 1 PCI DSS 3.1 Certified servers. That means it will protect your store from credit card and payment frauds.
There are more benefits to BigCommerce's environment. Some of them are:
- Site-wide SSL certificate
- DDOS mitigation (for enterprise plan)
- Content Delivery Network (CDN)
BigCommerce’s environment has a good uptime history. They promise 99.99% uptime for your site. They were able to secure 100% uptime during last three Cyber Mondays!
Another advantage is that BigCommerce manages the infrastructure for their client websites. So that customers can put all their focus on how to increase sales, not on infrastructure.
About site speed
BigCommerce uses Content Delivery Network (CDN) to load website faster. They know how much one extra second in load time can cost.
It will store your website in 7 distributed servers around the world. Your website will load faster and be served from the nearest content server to the visitor.
With BigCommerce, you can make sure your online store is secure and performs faster.
SEO for eCommerce site can turn out to be a headache. There are usually a lot of pages you need to optimize. When the product number increases, it can be more difficult.
BigCommerce sets auto-optimized titles and URLs for your pages. It will follow the most up-to-date practices. Plus, each page will have an SEO box for adding the information manually.
There are more built-in SEO features as below:
- Facebook Open Graph
- 301 Redirects
- Google's Rich Snippet
- Auto-generated XML sitemap
- Editable Robots.txt file
- Canonical tag
- Google AMP
All BigCommerce plans offer a site-wide SSL certificate. It can build a little more trust on Google's side.
BigCommerce's pricing plans are straightforward:
1) BigCommerce Standard – $29.95 monthly
2) BigCommerce Plus – $79.95 monthly
3) BigCommerce Pro – $249.95 monthly
While BigCommerce offers you out of the box tools that are already added in the monthly plan, Shopify has more 3rd party apps available in the store. Both platforms are competent providers of eCommerce solutions.
You can read our BigCommerce vs Shopify for detailed comparison.
BigCommerce does not charge you any transaction fees on top of plans or based on which payment gateway you use.
BigCommerce offers a 15-day free trial without credit card to sign up. You can test drive and build a fully functional eCommerce site with BigCommerce trial version.
It's easy to switch to BigCommerce. You just need a standard CSV file to move data such as customer information, products, images, and variations into your BigCommerce store.
Depends on the payment gateway, normally the money will be transferred to your bank account within 2 days.
Yes, all plans come with a free SSL certificate and site-wide HTTPs. For BigCommerce Enterprise user and Pro user, you can also purchase and install a third-party SSL certificate.
BigCommerce Review: Our verdict
BigCommerce is suitable for you if you are looking for a complete eCommerce platform with various advanced marketing and optimization toolset.
Or, if you are operating a brick and mortar shop, but searching for a new channel to expand your business online, BigCommerce can help you with that.
Shopify remains the first-hand competitor to BigCommerce. Both of them are good eCommerce store builders. As a result, there stays a debate where one is better than the other. However, here are some of the reasons we are impressed with:
- Advanced features that save you time and expand your sales channel such as Omni-channel, Abandoned cart saver, Cart-level discount, ShipperHQ and etc.
- Zero transaction fees where other eCommerce platforms will normally charge a 1% – 3% of transaction fee per sale
- A wide range of useful apps to add to your store such as loyalty rewards program, upsell & cross-sell, etc
- 24/7 technical support through the phone, email, social media or live chat. You can also find your answer through the community forum
Not to forget, there is no need for any web designing or development skill to use BigCommerce. The templates and options are easy to work with.
How to begin
BigCommerce offers a 15-day risk-free trial to experience the platform yourself. Also, there's no credit card detail required. So, you can be very sure that it won't charge you if you decided not to continue after 15 days.
Here's the link you can follow to setup an online store with BigCommerce.
We spent great efforts to maintain accurate information on all offers presented.
However, this information is provided without warranty. Users should check the service provider’s official website for current terms and details. BuildThis.io receives compensation from the tools listed on the site.
Looking for an alternative? Here are others popular website builders.